Shipping

As a rule, we ship all our packages with DHL. Once we have handed our packages over to DHL, you'll receive an email from us with the tracking number and a link to package tracking. That way, you can follow exactly where your delivery is at the moment - until the delivery driver rings your doorbell.

• How long does shipping take?
• How much does shipping cost?
• Can I pick up my order myself?
• Can you deliver to pickup stations/post offices?
• Are my shipments also delivered on Saturdays?
• How are gift cards sent?
• What about package tracking?
• It's freezing outside. Will my aquatic plants arrive safely?

Shipping times

We've set ourselves the ambitious goal of shipping orders on the same day. Orders placed during our office hours by 12:30 pm and paid via PayPal, Sofortüberweisung or credit card are shipped the same day. Orders paid by bank transfer are only shipped once the transfer has been credited to our bank account. Depending on your bank, this can mean a delay of a few banking days. Later orders are shipped on the next business day.

Once a package is on its way to you, you can follow it via package tracking.

Here you'll find an overview of how long a package takes to arrive and whether we can ship aquatic plants to a particular country.

• Find out more about payment methods
• Find out more about package tracking

Shipping costs

Shipping costs only apply to shipments sent as a package. Virtual items such as gift cards, which are sent by email, and self-pickups are of course free of charge.

We show you the applicable shipping costs directly on an item's page, in the shopping cart and during checkout. Please note that for certain countries, shipping costs may be higher depending on the weight if you order more.

For the following countries, we offer a flat shipping rate. This means you can order as much as you like and shipping costs are only charged once. If your order reaches a certain value, shipping is even free for you. We ship hardscape exclusively via DHL.

In the following countries, we calculate the shipping costs for the DHL Express shipping method based on the weight of your order.

Please keep in mind that a package has a maximum weight. If the goods in your order weigh more than the maximum weight, we have to split them into several packages - and charge shipping costs separately for each package. The maximum weight is generally 30kg, but may be lower in certain countries.

• Learn more about picking up orders yourself
• Go to my shopping cart

Delivery

Nothing is more annoying than missing the delivery driver. That's why we'd like to give you a few tips here on how you can receive your deliveries.

Please note that these tips only apply to orders within Germany.

Workplace

If you like, you can also enter your workplace as your shipping address. Since DHL also delivers during normal working hours, this is a good way to very likely receive packages sooner. However, please check with your supervisor beforehand, as some companies don't want private packages to be received there. Also keep in mind that packages addressed to companies may be opened by your colleagues. It's best to announce your delivery so that your colleagues know about it. As a rule, however, no shipments are delivered to company addresses on Saturdays.

Pickup stations and post offices

If you like, you can have your delivery sent to a DHL pickup station (Packstation) or post office within Germany. You can enter the address of the pickup station/post office in the first step of our checkout ("Checkout"). To do so, simply select "Create new shipping address" and then "Please deliver to a pick-up station" or "Please deliver to a post office". Please keep in mind that we definitely need your DHL customer number (Postnummer) for this option.

Neighbor

Did you know that not only your housemates but also selected neighbors can receive your packages for you? DHL offers a service for this called "Wunschnachbar" (preferred neighbor). To use it, you need to register once on paket.de and choose your preferred neighbor, and DHL takes care of the rest. You'll find more information about this in the links below.

Preferred location

You're the proud owner of a garden? Great, then DHL can also leave your packages in the garden for you if you're not at home. Similar to specifying a preferred neighbor, you need to register once on paket.de for this and can then tell DHL your preferred drop-off location. However, it must be weatherproof and not visible to the public.

Saturday delivery

Within Germany, our deliveries with DHL are also delivered on Saturdays. However, deliveries to company addresses and public holidays are excluded. For express deliveries, Saturday delivery must always be booked as a paid add-on at checkout.

• Find pickup stations/post offices near me
• Read more about pickup stations on dhl.de

Delivery by freight forwarder

If you order an item that is delivered by a freight forwarder, there are a few things to keep in mind.

After you have completed your order, it is forwarded to our shipping department or, alternatively, to the manufacturer. While your order is being packed, a freight forwarder is commissioned with it at the same time. The freight forwarder will contact you by phone to arrange an individual delivery date. For this reason, it is necessary that you provide your current phone number with your order. Your items will then be delivered to you at the agreed time.

Please note that freight shipments are delivered free to the curb: freight forwarders only deliver as far as the curb. This means that your order will not be carried to your front door, let alone into your home, but will be left on the sidewalk. Transporting it any further is up to you.

Please also make sure to check your order for damage in the presence of the freight forwarder. To be able to identify shipping damage right away, it is important that you take a close look at your order and have the freight forwarder confirm any damage. Please also remember to pass this information on to anyone who receives your order on your behalf.

Delivery of bulky items

If you plan to order large LED systems or similar products from us, they may be classified as bulky items.

Bulky items means that the shipment cannot be processed automatically by the shipping service provider, but requires manual handling. Unfortunately, this results in longer processing times. For this reason, our system separates bulky items from the rest of your order. Although this means you'll receive two packages, you won't have to wait too long for the rest of your order. Especially if you've ordered aquatic plants, it's important that they reach you as quickly as possible.

Please therefore note that, due to the manual handling at the shipping center, bulky items may deviate from the delivery time of 1-3 days. You can still see where your package is at the moment in your package tracking.

Package tracking

All packages we ship receive a so-called tracking number, which you can use to follow the transport route and current location of a shipment. When we ship an order, we send you an email with one or more tracking numbers as well as a link to the DHL website, where the current location of your delivery is shown. In addition, you can view the tracking numbers of your order at any time in your "My Aquasabi".

• Read more about tracking packages on dhl.de
• Go to My Aquasabi

Self-pickup

Of course, you can also pick up your order from us in person. To do so, please place an order in our online shop and select "Click & Collect" as the shipping method. As soon as your order is ready for pickup, you'll receive a confirmation from us by email. Unfortunately, pickup is not possible before then.

Please understand that items cannot be added to or exchanged in your order on site. If you'd like to make changes, please contact us in advance so that we can prepare everything for you accordingly.

We'll keep your order ready for you for 3 days (Tue - Fri) and would cancel it after that. If you need to pick it up later, please contact us, especially if you've ordered aquatic plants. Unfortunately, pickup is not possible on Mondays.

Here's how to find us:

We look forward to your visit!

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Email delivery

Since our gift cards are virtual items, we send them to you by email as soon as we have received your payment. This email contains an attachment with your gift card in PDF format. You can either print it out or forward it to the recipient.

If your spam filter struck and the email didn't arrive, you can download your gift card in "My Aquasabi" at any time.

Sending gift cards by email is of course free of charge.

• Learn more about our gift cards
• Go to My Aquasabi